Refund Policy

NoovaSkin – Refund Policy

Last Updated: June 2026

At NoovaSkin, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Period

You may request a return within 30 days of receiving your order.

2. Eligibility for Returns

To be eligible for a return and refund:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase is required.
  • The return request must be submitted within 30 days of delivery.

3. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your financial institution.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We may request photos of the item and packaging to assist with the claim process.

If approved, we will provide a replacement or full refund at no additional cost.

5. Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards
  • Items returned after the 30-day return period
  • Products damaged through misuse, neglect, or unauthorized modifications

6. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged or defective.
  • The wrong item was received.

Shipping costs are non-refundable unless otherwise required by law.

7. Order Cancellations

Orders may be canceled within 24 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled and must follow the standard return process.

8. Chargebacks

If you experience any issues with your order, please contact us before initiating a chargeback. Our support team will make every effort to resolve your concern promptly.

9. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

NoovaSkin Customer Support
Email: support@noovaskin.com

By placing an order on our website, you agree to this Refund Policy.